Intelligent Commerce with Trusted AI

Our AI Applications improve customer engagement while lowering operating costs through predictive, proactive and personalized care.

Use ecommerce machine learning and cognitive processes to:

Increase engagement by


Increase sales per session by


Digital Commerce Applications

Family of Artificial Intelligence-powered, multi-channel digital commerce applications that help businesses dramatically increase sales and business agility, and lower operational costs.

Cortex Sales Acceleration

  • Intelligent Lead Gen
  • Omni-channel Engagement
  • Product Attribution Insights
  • Digital Content Targeting

Cortex Service Experience

  • Chatbot
  • Self Service
  • Agent Assist
  • Intelligent Call Routing

Inclusion Advocacy

  • Credit Inclusion
  • Collections Inclusion
  • Digital Marketing Inclusion

See Digital Ecommerce AI Solutions in Action

Customer Shopping Profile Developed by Using Ecommerce AI

Customer Engagement

Omni-Channel Engagement

Create a hyper-personalized feed of story content supported by the most relevant products and other offerings.  As users engage and interact with their feed, the Artificial Intelligence ecommerce solution learns their context, tastes, and preferences creating a self-learning Profile-of-One. The result is a fully immersive brand experience that only gets more relevant and more performant over time.

View Shopper Engagement and Conversion case study

Customer Engagement

Product Attribution Insights

Auto-attribute products and services with tags and descriptions based on user feedback, comments, and search criteria, making your products smarter and 10x more discoverable.

Customer Product Attribution Developed by Using Ecommerce AI
Digital Content Targeting Developed by Using Ecommerce AI

Customer Acquisition

Digital Content Targeting

Use A-driven analysis to understand the success factors of a strong digital advertisement. Apply computer vision to process video content while employing a variety of ecommerce machine learning models to improve advertising effectiveness.

View TV Ad Creative and Sales Engagement case study

What’s next in your commerce AI journey?

Ecommerce AI Journey

View Digital Ecommerce AI Brochure

Digital Commerce

View and download the CognitiveScale Digital Commerce Brochure

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