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CognitiveScale recognized in CB Insights: Game Changers 2022 »

AI-Powered
Personalized Commerce
Personalized, Predictive, Proactive Engagement

Personalized Customer Journeys

Create AI-powered customer journeys that are hyper-personalized and that learn over time to deliver a rich and satisfying experience.

Connect Trusted Data & Models

Simplify the integration of your data, models, rules, analytics from your favorite languages, models frameworks/providers as well as enterprise backend systems. Cortex assembles and orchestrates AI building blocks using a low-code developer visual workbench to speed up and scale development.

Profile-of-One Technology

Our Profile-of-One platform uses automated learning and continuous feedback to deliver the correct type of intervention to the right channel when needed. This personalization means your customer-centric apps deliver outcomes that add value to the customer experience and the business.

Measurable Outcomes

Our Profile-of-One cognitive data layer provides continuous measurement in order to meet business goals and KPIs. CognitiveScale has demonstrated 70% cost savings to build an AI solution, 3x faster speed to realizing business value, and 60% reduction in support and maintenance.

Why CognitiveScale

Omni-Channel Engagement

Create AI-powered personalized content through our self-learning Profile-of-One. Give your customers a fully immersive brand experience that gets more relevant over time.

Product Attribution Insights

Auto-attribute products and services with tags and descriptions based on user feedback, comments, and search criteria, making your products smarter and 10x more discoverable.

Digital Content Targeting

Use AI-powered analysis to understand the success factors digital advertising. Apply computer vision to process video content and employ machine learning models to improve advertising effectiveness.

Award Winning Enterprise AI Platform

Digital Commerce Solutions

Family of Artificial Intelligence-powered, multi-channel digital commerce solutions that help businesses dramatically increase sales and business agility, and lower operational costs.

Sales Acceleration

  • Intelligent Lead Gen
  • Omni-channel Engagement
  • Product Attribution Insights
  • Digital Content Targeting

Service Experience

  • Chatbot
  • Self Service
  • Agent Assist
  • Intelligent Call Routing

Inclusion Advocacy

  • Credit Inclusion
  • Collections Inclusion
  • Digital Marketing Inclusion

OUR CUSTOMERS EXPERIENCE

70% cost savings to build AI solutions
70% COST SAVINGS TO BUILD AN AI SOLUTION
3X faster speed to realizing business value
3X FASTER SPEED TO REALIZING BUSINESS VALUE
60% REDUCTION IN SUPPORT AND MAINTENANCE
60% REDUCTION IN SUPPORT AND MAINTENANCE
Cortex works with any cloud and any device

Profile-of-One

AI-Powered Personalization

CognitiveScale's next-level, Client-Centric AI solutions capture data throughout the journey, and across all touchpoints — email, web, and social activity, along with service history, transactions, demographics, and more, to build a more complete picture.

  • Robust and rich customer profiles
  • Continuous learning
  • Learn what drive the best outcomes
  • Measure impact at the individual level
  • Build trust and assure integrity around data privacy and regulatory compliance
  • Transform your ML Ops platform to a Client-Centric AI solution
CVS Health
Anthem
Jackson Life Insurance
Kaiser Permanente
HSBC

About Us

CognitiveScale pioneered the concept of 'AI Engineering', paving the way to industrialize scalable Enterprise AI development and deployment. Backed by over 100 granted AI patents, the award-winning Cortex AI Platform empowers businesses to infuse trusted decision intelligence into business processes and applications maximizing total customer experience and operational efficiency. Our platform currently delivers hyper-personalized insights to more than 100 million customers.

Headquartered in Austin, Texas, CognitiveScale is recognized by the World Economic Forum for positively impacting business and society through responsible AI. We are backed by investment from Norwest Venture Partners, Intel Capital, IBM, Westly Group, M12 (Microsoft Ventures), Anthem, and USAA.

Our inestors

Learn more about us

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Client Testimonials

 

We're developing our "AI First" strategy with Cortex as the foundation, one process at a time. The potential use for Cortex within Anthem is unlimited.”

Rajeev Ronanki
SVP & Chief Digital Officer

~ Anthem

 

We are pleased to partner with CognitiveScale to deliver AI-powered personalization across the customer's life-cycle."

Ankur Sansanwai
Director of Project Management Dell
~ DELL

 

We are leveraging CognitiveScale's Cortex AI trust and governance capabilities to detect and mitigate business risk within our AI initiative."

Gavin Munroe
Global CIO
~ HSBC