Privacy Policy

Last Revised: October 9th, 2017

Your privacy is important to CognitiveScale. To demonstrate that, we’ve developed this privacy policy to help you understand how we collect, use, disclose, transfer, and store your information. We encourage you to familiarize yourself with our privacy practices and contact us if you have any questions by emailing privacy@cognitivescale.com

Information we collect

You may be asked to provide your personal information anytime you are in contact with CognitiveScale or an affiliated company. You are not required to provide the personal information we have requested but we may be unable to provide you with information about our services, and it may also break certain functionalities with our services.

CognitiveScale collects information about you in the following ways:

  • Information you provide
    Information you provide such as your name, email address, phone number, and physical address are collected via forms, logins, registration pages, and emails.
  • Information we derive
    To better serve you and improve upon our services, we derive information about you, your habits, and your devices.
    • Device information
      We derive some information from your device such as the manufacture, model, OS, browser, and unique device identifiers.
    • Usage information
      We derive some information from your use of our websites, APIs, mobile apps, and other services, such as: click rates, dwell time, screen progression, and error/crash report collection.
    • Network information
      We derive some information from your wireless networks such as network names, types, signal strength, IP address, and phone number.
    • Location information
      We derive some geo-location information from your devices GPS, Wi-Fi, cell towers, or IP address’s regional location.
    • Cookie information
      A cookie is a small piece of data sent from websites and stored on your computer by your web browser typically to uniquely
      identifying you. We and our partners, use cookies to identify your browser or device. We do not collect information from
      third-party cookies whom we do not have a third-party agreement with.
  • Information we source
    In some cases, we source additional information about you from third-parties to build a more accurate and complete understanding of you and your needs.

How we use information we collect

The information we collect is used to help generate sales leads, coordinate marketing campaigns, correspond with you, and to help improve our websites, apps, and services. We do not distribute, share, or sell your information for any form of re-use.

Who we share your information with

Some of your collected information is externally stored and processed with our third-party partners whom we have business agreements with that prohibit their re-use, sale, or distribution of your information.

Your choices

If you would prefer us not to collect personal information about you, you may take the following actions:

  • Disable cookies in your browser for our website.
  • Opt-out of marketing communications.
  • Choose not to provide information via forms or emails.

If you would like us to revise or permanently remove your information, you may request so via email or in writing.

In the event we store or process your information on behalf of one of our clients and you seek to revise or permanently remove it, you should direct your query to the applicable partner with whom you deal with directly.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any changes to this policy to our website. We will also keep prior versions of this Privacy Policy in an archive for your review.

Contacting us

If you have any questions about this Privacy Policy, our websites, or apps, please contact us at:

privacy@cognitivescale.com

or

Attn: Privacy Office
CognitiveScale
Level L-1
9500 Arboretum Blvd.
Austin, TX 78759