Rickey Burks has over 35 years of experience in the Financial Services industry providing technology and business innovation leadership.
He held the position of Senior Vice President Chief Technology Officer and Chief Innovation Officer, and was responsible for all aspects of USAA’s information technology architecture, business and technology innovation, and hiring / growing USAA’s top technical resources.
In this dual role, Burks reported to the company’s Chief Information Officer with his “Chief Technology Officer hat” on, as well as to the Chief Administration Officer with his “Chief Innovation Officer hat.” He was responsible for bringing together two teams, one of which was tasked with thinking creatively and delivering disruptive solutions that continue to provide exceptional experiences to USAA’s 10+ million members while a companion team was responsible for standards and technology, and how to keep things operationally healthy, secure, and always available.
His responsibilities included; directing the activities of USAA’s Architecture, Applied Research, Innovation and Technical Fellow community in providing business focused technology innovation, strategy, design, and governance in support of key goals and future direction of the company.
Burks joined USAA in 1985 and held several technical and leadership positions throughout his career. Originally hired to provide technical expertise in the Banking space as USAA expanded their services to include a full service Bank; he later became Chief Architect and Executive responsible for IT Architecture for USAA’s Federal Savings Bank, Investment Management Company, and Life Insurance Company. In early 2000 Burks was given responsibility for all aspects of USAA’s Information Technology Architecture across the enterprise. He was named as USAA’s first Chief Technology Officer and first Chief Innovation Officer and led the company in implementing multiple lab environments, including an innovation and business intelligence lab, which advanced a culture of innovation and continuous learning through deep analytics.
In addition to his Executive role, Burks also led or participated in multiple disruptive innovations and is named as an inventor on several key patents.
Burks also received several industry recognitions including being one of the 2014 Computerworld Premier 100 recipients. He has been sought out to speak, be interviewed, or quoted by numerous organizations including MIT Sloan Institute, CIO council, Forbes, and InnoTech.
Burks is also very active in his community and currently serves as a Board Member of Daily Bread Ministries, Board Member of Cross Mountain Church, Technical Advisor for San Antonio Food Bank, and supporter of Special Olympics.