IBM partners with CognitiveScale to reinvent cognitive procurement
True innovation is rare—for individuals or large enterprises—unless we first step out of our comfort zone of “how it has always been done.” IBM recently embraced this reality by teaming with IBM® Business Partner CognitiveScale to rapidly create, test and deliver a corporate procurement solution designed to reinvent enterprise cognitive procurement.
As Graham Moore, Global Practice Leader for IBM Procurement Transformation, explained, “It started with an IBM Design Thinking workshop—co-led with CognitiveScale—to help address a client’s procurement challenges. Based on both companies’ commitment to working with clients to capture and prioritize their users’ perspectives, we kicked off the workshop with a simple question: How do people make purchases today?
Pascal d’Arc, CognitiveScale General Manager of Cognitive Procurement, added, “This foundational question led to a reexamination of the traditional approach to procurement, which for years has focused on policy control and compliance. But that approach has left the users’ needs ancillary to the process rather than at the center of the buying experience, which is limiting business performance.”
The IBM and CognitiveScale teams left the workshop with a clear mission statement that addressed two user needs. The first goal was to invent a personalized enterprise procurement solutions to help everyday users buy products and services more easily from preferred suppliers. The second was more complex: How could we simplify, optimize and mobilize that solution so that it could deliver answers to users—within 90 seconds?
IBM & CognitiveScale redesign procurement user experience to make better buying decisions
True innovation is rare—for individuals or large enterprises—unless we first step out of our comfort zone of “how it has always been done.”