×
NEW REPORT: Q&A with Mike Gualtieri, VP Principal Analyst at Forrester

Profile-of-One
AI-Powered Personalization
for Personalized Decision Intelligence

AI-Powered Profile-of-One That Continuously Learns

Build rich contextual understanding of key entities within your enterprise—such as customers, products, policies, claims, and providers—through declared, observed and inferred knowledge.

Benefits of AI-Powered Personalization

Rich customer profiles

Acquire New
Customers

  • Boost lead quality and secure new customers
  • Drive more relevant shopping experiences
  • Higher conversation rates
customer satisfaction, business performance

Deliver Extraordinary
Customer Service

  • Predict caller intent with agility
  • Prescribe resolutions proactively
  • Lower average holding time
360 degree customer profiles

Engage Better with
Customers

  • Deliver the right message at the right time
  • Drive a contextual, multichannel experience
  • Move from reactive to proactive experiences

Build Contextual, Continuous Learning

customer-centric ai personalization

  • Create hyper-detailed customer profiles using declared (i.e., shared by customer) and observed data (i.e., customer interactions) and connect seamlessly with AI-powered models to predict behaviors and derive insights
  • Robust enterprise data is collected throughout the entire customer journey across email, web, social, service, demographics and more
  • Contextual reasoning enables real-time inferences and predictions at scale

Profile-of-One Capabilities

Key capabilities to drive continuous contextual reasoning

Build . . .

a rich understanding of all entities including your customers and products

Select . . .

the right intervention (e.g., personalized action) for the right actor at the right time via the right channel with evidence

Learn . . .

which interventions are driving the best outcomes, the most engagement, higher conversion rates, and more

Measure . . .

the impact of interventions on key performance indicators (revenue, costs, productivity, satisfaction)

Assure . . .

integrity and trust around data privacy, model confidence, regulatory compliance to CCPA, GDPR, local regs (Learn more about Trust & Governance)

Connect AI Applications

Ready for a Demo?

SCHEDULE NOW

Award Winning Enterprise AI Platform

Typical Use Cases of AI-Powered Personalization

Classification

Predict entities belonging to categories. Example: Call likelihood for an insurance claim.

Similarity

Find similarities between entities. Example: Finding similar profit centers for a commercial customer.

Segmentation

Identifying and grouping similar entities. Example: Members that are prone to being delinquent on a loan or medical bill.

Forecasting & Simulation

Simulate “what if” scenarios using synthetic data. Example: Time series forecasting of new admissions for Covid-19 patients.

Feature Store

Use Profile-of-One to power different ML model training and inferences. Example: Classification model for fraud, waste and abuse in medical claims.

Temporal Analysis

Query for changes to a profile over time. Example: How customer behavior or characteristics changed over time.

Personalized Insights

Get insights and evidence based on learnings about a customer. Example: Detect agent fraud based on prior transactions and policy enrollments.

CVS Health
Anthem
Jackson Life Insurance
Kaiser Permanente
HSBC

About Us

CognitiveScale pioneered the concept of 'AI Engineering', paving the way to industrialize scalable Enterprise AI development and deployment. Backed by over 100 granted AI patents, the award-winning Cortex AI Platform empowers businesses to infuse trusted decision intelligence into business processes and applications maximizing total customer experience and operational efficiency. Our platform currently delivers hyper-personalized insights to more than 100 million customers.

Headquartered in Austin, Texas, CognitiveScale is recognized by the World Economic Forum for positively impacting business and society through responsible AI. We are backed by investment from Norwest Venture Partners, Intel Capital, IBM, Westly Group, M12 (Microsoft Ventures), Anthem, and USAA.

Our inestors

Learn more about us

Learn more

 
Share this page