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High value AI-powered cognitive processes to engage your customers and deliver process intelligence to the back office

Engage AI

Intelligent Customer Engagement

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CUSTOMER 360

Better understand every customer and how their preferences change over time
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CONVERSATIONAL AI

Provide rich chatbot experiences drawing from text, image, document, and voice
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OFFER RECOMMENDATION

Personalize recommendations driven by contextualized insights and the Profile-of-One
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GUIDED CALL CENTER

Personalize interactions for customer calling the agent

Amplify AI

Augmented Process Intelligence

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PROCESS OPTIMIZATION

Identify, route, manage, and predict process exceptions and conditions to drive greater efficiency and effectiveness
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NEXT BEST ACTION

Provides the right action at the right time given the current context
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DOCUMENT PROCESSING

Extract relevant information and domain specific concepts from unstructured data
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RISK SURVEILLANCE

Classify assets based on industry standards and guidelines

Get Started with AI to power your intelligence business process

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AI Innovation Cloud
Operationalize AI by developing, deploying,
and managing multiple cognitive processes

View Features

  • End-to-end AI lifecycle management:
  •  55+ Cortex Skills
  •  Cortex Process Platform
  •  Client’s data
  •  Multiple deployment options
  •  Yearly subscription
  •  Unlimited enterprise processes
  •  All pre-prod and production