CognitiveScale to Present at Technology & Innovation Event in Austin
CognitiveScale VP of Solutions Consulting and Architecture John Anderson Will Be Featured Spotlight Speaker at Forrester’s Technology and Innovation North America Event
AUSTIN, Texas - September 21, 2022 - CognitiveScale, the company leading AI engineering and hyper-personalization across the customer journey, will feature its VP of Solutions Consulting and Architecture John Anderson as a Spotlight Speaker at Forrester’s Technology and Innovation North America event in Austin on September 29-30, 2022. Anderson’s spotlight session centers around “Enterprise AI Engineering to Improve Customer Experience (CX)” as attendees will discover how to empower their teams through creativity, inspiration and innovation that drive dynamic business outcomes.
CognitiveScale’s enterprise AI platform, Cortex, helps customers deploy AI at scale. Many customers use CognitiveScale to improve customer experience in the contact center through the entire journey of the customer by driving personalized, predictive, prescriptive and proactive service insights to all channels. This approach leads to an informed customer service experience.
Date: Thursday and Friday, September 29-30, 2022
- Session: “Enterprise AI Engineering to Improve Customer Experience (CX)”: Thursday, September 29th @ 12:25pm
- Location: JW Marriott, Austin, TX
- Event Information: https://www.forrester.com/event/technology-innovation-north-america/
John Andersen is CognitiveScale’s VP, Solutions Consulting and Architecture. He is a proven technical leader with experience in engineering, customer success, and sales. John has hands-on experience building & leading successful large-scale enterprise solutions that have scaled to millions of end users, as well as industry experience working with large enterprises to influence AI roadmaps through personalization, trusted AI, and repeatable architectural framework initiatives. Prior to John's tenure at CognitiveScale, he was part of the IBM Watson Labs team as a Technical Architect & NLP Developer focused on Embodied Cognition.
Cortex is an award winning multi-modal, multi-persona environment to develop your AI with observability and operationalization across the full life-cycle.. CognitiveScale was included in Forrester’s Overview Of 35 AI/ML Platform Providers as a mid-size AI/ML platform.
CognitiveScale pioneered the concept of ‘AI Engineering', paving the wayto industrialize scalable Enterprise AI development and deployment. Backed by over 100 granted AI patents, the award-winning Cortex platform empowers businesses to infuse trusteddecision intelligence into business processes and applications maximizing total customer experience and operational efficiency. Our focus is on regulated industries such as Healthcare and Financial Services where our platform currently delivers hyper-personalized insights to more than 100 million customers.
Headquartered in Austin, Texas, CognitiveScale is recognized by the World Economic Forum for positively impacting business and society through responsible AI. We are backed by investment from Norwest Venture Partners, Intel Capital, IBM, Westly Group, M12 (Microsoft Ventures), Anthem and USAA. To learn more, visit www.cognitivescale.com and follow us on Linkedin and Twitter at @CognitiveScale.