Intelligent Insurance with Trusted AI

Our AI Applications improve member servicing and engagement while lowering operating costs through predictive, proactive and personalized care.

Trusted by Leading Global Brands

Insurance Applications

Family of AI-powered, multi-channel insurance applications that help businesses dramatically lower operational costs, increase sales and business agility and reduce fraud.

Cortex Service Experience

  • Chatbot
  • Self Service
  • Agent Assist
  • Intelligent Call Routing

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Cortex Sales Acceleration

  • Customer Segmentation
  • Intelligent Lead Gen
  • Agent Lead Match

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Cortex Fraud Detection

  • Document Duplication
  • Agent Fraud
  • Claims Fraud

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Cortex Service Experience

CognitiveScale can demonstrate proven insurance-specific Cortex Service Experience solutions that lower costs, improve satisfaction and retention, and improve revenue across multiple channels (call centers, self service and chatbots, and proactive advocacy).

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Cortex Sales Acceleration

AI-powered personalization solutions can greatly improve lead generation and agent-lead matching. AI-powered segmentation can enable insurers to better target their customers with new offers, advice, and proactive guidance.

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Cortex Fraud Detection

We can help insurers tackle soft fraud at scale enabling them to increase overall fraud catch volume, improve detection efficiency and increase throughput. Our solutions are applicable in both underwriting and claims, for both direct-to-consumer and agent-mediated distribution models.

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